Frequently Asked Questions

We welcome your queries and appreciate all your concerns. Here are some common questions we’ve heard from you.


ARE YOU ORGANIC?
  • Sabun is not certified organic by any authorised body and it would be unethical to label ourselves as such. However, we do carry a range of certified organic essential oils and, as much as is viable, source organic and wild-crafted ingredients. Some of our products that are made entirely with organic ingredients carry the Made With Organic label.
DO YOUR PRODUCTS CONTAIN CHEMICALS? (SHORT ANSWER)
  • We hear this a lot! The short answer is "Yes, our products contain chemicals". Is that bad? Not at all. Simply because everything we come into contact with is made up of chemicals. It's just a matter of whether they are deemed safe or toxic, synthetic or natural.
UH, SO ARE YOUR PRODUCTS SAFE? (LONG ANSWER)
  • Yes, most certainly. They would not be on our shelves if they weren’t. After years of research into skin care formulation, we are proud that our products contain only safe and botanically-derived key ingredients. Unlike commercial products that contain unnecessary fillers and that are bleached to white perfection, we keep our list short and source ingredients that go through minimal processing, so as to retain their optimum beneficial properties.

    To maintain shelf life of your oil-based products, we use natural antioxidants to prevent rancidity. Certain formulations with high liquid content contain preservatives. We use non-toxic, synthetic and natural preservatives to ensure that your skin care is safe for application and long term use. Preservatives make up less than 1% of our formulations.

    It is worth noting that the terms "natural" and "plant-based" may not always mean safe. Just as examples, poison ivy is completely natural yet highly toxic, and aloe vera when extracted poorly can cause severe skin irritation.

    As much as we like to geek out on this topic, do drop us a mail with any concerns you may have. We’ll be more than happy to expound further!

HOW LONG DO YOUR PRODUCTS LAST THEN?
  • We keep our batches small so you get the freshest goods. Stored under proper conditions, liquid soaps are good for up to 18 months from opening, other liquid products up to 12 months, and then 2 years for dry products like powders and clays. Scrubs are best used within 6 months of opening. We highly recommend using the spatulas provided or dry, clean hands when scooping from open jars, capping them tight and stored away from heat and humidity when not in use.
FOR HOW LONG CAN I KEEP MY ESSENTIAL OILS?
  • A good quality essential oil when kept in cool, dark storage can generally last anywhere between 3 to 8 years, depending on the plant species. While its aroma can be long-lasting, the oil’s efficacy starts to diminish gradually after 2 to 3 years years.
CAN I APPLY ESSENTIAL OILS UNDILUTED ON SKIN?
  • Essential oils are ultra concentrated essences and long term direct skin contact can cause sensitization. We recommend you do so only with Lavender, Chamomile, Tea Tree, Eucalyptus, Frankincense, Clary Sage, Spearmint and Ylang Ylang. Even then, always on localized areas, with a cotton bud and for one-off applications like disinfecting acne, insect bites, cuts and grazes or immediate burn relief.

    Caution: Never apply essential oils undiluted on children below the age of 12 and on domestic animals. Young children and pets require less than half the regular dilution used on human adults.

I HAVE SENSITIVE SKIN, CAN I USE YOUR PRODUCTS?
  • While our formulations are tailored specifically to reactive skin, every individual has a different threshold. We recommend that you patch test a product on your inner arm or neck for any sensitivities or allergies you may have.
CAN YOU CREATE CUSTOM OIL BLENDS?
  • We sure can. Please drop us an email with what you’re thinking of, and we’ll see how we can help.