Shipping & Returns


LOCAL DELIVERY

Local orders have an estimated delivery time of 3 to 5 working days. During peak and festive seasons, order processing time may be extended to 5 to 7 working days. We will contact you by phone or email to inform you of your order tracking number once your order has been despatched.

Free Delivery
To reward our customers, local orders of $100 and above enjoy free delivery.

Speedpost Standard Delivery
A standard delivery fee of $8 applies for orders totalling less than $100.

Unsuccessful Delivery
In the event of an unsuccessful delivery, please request for a re-delivery or self pick-up at a POPStation by visiting the Speedpost website or by calling +65 6222 5777.


INTERNATIONAL SHIPPING

We ship all international orders by air with Speedpost Standard which offers doorstep delivery and tracking via its website here.

Timelines

International orders have an estimated delivery time of 5-25 working days, depending on your region. Please note that your order may be subject to customs inspection in your country which can cause delays. Additional custom or duty fees may apply upon arrival.

Restricted Goods

As airlines have prohibited the presence of liquid onboard flights, we regret that we are not able to ship any of our liquid products internationally. Essential oils are strictly prohibited. Products we are able to ship include facial clays, face & body scrubs, balms & salves, face & body powders, oil diffusers and solid products in our Home category.

Disclaimer

Each country has different laws and regulations on import. Before you place your order, please be sure of your local customs laws. Sabun cannot be held responsible for any customs restrictions, taxes, duties, tariffs, quarantine or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and refunds on orders will not be extended for any reasons outside of our control, that result in non-delivery of your order.


RETURNS POLICY

We take great pride in the quality of our products and strive to bring you the best nature has to offer. Due to the perishable nature of our products, we regret that we are unable to accept returns for reasons other than errors made on our part.

Returning An Item

• Please contact us here with your order number, name of item being returned and the reason for the return.
• Include a copy of the order receipt in your return package.
• Mail the item within 7 days of delivery to : Toa Payoh North Post Office PO Box 764 Singapore 913133.

Refunds

We will refund the cost of the returned item(s) back to your original mode of payment and contact you with confirmation of your refund within 2 working days of receiving your return package.

Policy Restrictions

Refunds will not be issued for items:

• found to be used or tampered with
• returned more than 7 days from date of delivery.